SUPPORT & SAFETY CENTER
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01
Electronic instructions for use (eIFU)
We couldn't match that lot. Lot numbers look like "LOT 24A117" and appear on the label next to the ⧉ symbol. Ask service
✓ Current versionREF ARC-100
Veyra ARC: Instructions for use
- Version
- v4.2 · valid from 2026-03-01
- Applies to
- All lots manufactured after 2026-03-01
- Language
- English · also in 23 more
- Format
- PDF · 6.1 MB · accessible, tagged
VERSION HISTORY
v4.2Added SSO configuration and updated pin specifications2026-03
v4.1Hip indication: cup planning section2025-09
v4.0Software 3.0 workflow2025-02
v3.3Cleaning and sterilization update2024-06
02
Field safety notices
AFFECTEDARC-100, arrays LOT 24A101–24A140, all regions
WHAT TO DOUse only approved bone pins (REF ARC-PIN-4). Inspect arrays before each case. Return the acknowledgment form within 10 days.
AFFECTEDSGT-210 probes manufactured before 2025-01
WHAT TO DOCharge fully before each shift. A free battery replacement will be scheduled by your service contact.
AFFECTEDConnect v5.0–5.2
WHAT TO DODownload IFU v4.2. No action is needed for existing configurations.
AFFECTEDARC software 3.0.0–3.0.1
WHAT TO DOResolved by 3.0.2, installed remotely at all sites on 2025-12-04.
03
Product security
COORDINATED VULNERABILITY DISCLOSURE
Report a vulnerability
We acknowledge reports within 2 business days and publish advisories after coordinated remediation. Safe-harbor terms apply to good-faith research.
security@veyra.example · PGP 7A3F…E21C
Disclosure policy →
SBOM
Software bill of materials
Available to customers in CycloneDX and SPDX formats, per product and software version.
✓ Request logged. Your customer contact will send it within 2 business days.
ADVISORIES
◆MediumVSA-2026-02Connect: session token lifetime reduced to 8 h (fixed in 5.2.1)
iInfoVSA-2026-01Third-party library update, no known exploit
✓ResolvedVSA-2025-04ARC console: local privilege escalation, fixed in 3.0.2
04 — SERVICE