GOAL · Stopped line → right part or technician, fast. AUDIENCE · Maintenance technicians, often on tablets. CTA LOGIC · Task-first: serial input IS the CTA. No gate. Hotline status live. Calm motion.
SERVICE HOTLINE LIVE · 3 ENGINEERS · AVG. WAIT 40 s

Back to full speed.

NAMEPLATE GUIDE · FOUND ON THE HOUSING, MOTOR SIDE
HARTWERK MADE IN GERMANY · CE
TYPE
PX-080-10-K-F
SER. NO.
HW-2019-048213
T2N
260 Nm
i
10
OIL
0.4 l ISO VG 220
BUILT
2019-07
← THIS ONE
No nameplate? Photograph the unit in the service request; we identify it.
ST 020 SERVICE REQUEST

How urgent is it?

Urgency routes your request. A stopped line goes straight to the on-call engineer.

ST 030 MAINTENANCE & RETROFITS
CONTRACT
Inspect
Yearly inspection, oil analysis, report. From € 180 per drive / year.
Details →
RETROFIT
Drive train upgrade
Replace legacy drives with PX G2 + IE4 servos. Typ. payback 14–20 months.
See Holmgaard case →