Every plan includes the inbox, themes, a public roadmap and release notes. You pay for seats that edit; viewers and voters are always free.
No credit card for Free or trials · Cancel in two clicks from Billing · Renewal date shown on every invoice
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| COLLECT | ||||
| Editor seats | 2 | Unlimited | Unlimited | Unlimited |
| Requests / month | 100 | 1,000 | Unlimited | Unlimited |
| In-app widget + email | ✓ | ✓ | ✓ | ✓ |
| Slack, Intercom, Zendesk | — | ✓ | ✓ | ✓ |
| Salesforce, HubSpot | — | — | ✓ | ✓ |
| DECIDE | ||||
| Themes | 5 | Unlimited | Unlimited | Unlimited |
| Duplicate merge suggestions | ✓ | ✓ | ✓ | ✓ |
| Revenue weighting | — | — | ✓ | ✓ |
| Jira / Linear two-way | — | — | ✓ | ✓ |
| SHIP | ||||
| Public roadmap + voting | ✓ | ✓ | ✓ | ✓ |
| Release notes + RSS | ✓ | ✓ | ✓ | ✓ |
| Requester notifications | — | ✓ | ✓ | ✓ |
| Custom domain, remove badge | — | — | ✓ | ✓ |
| SECURITY & ADMIN | ||||
| Google / Microsoft SSO | ✓ | ✓ | ✓ | ✓ |
| SAML SSO + SCIM | — | — | — | ✓ |
| Audit log | — | — | 30 days | Unlimited |
| EU data residency | — | — | — | ✓ |
| Uptime SLA | — | — | — | 99.9% |
Anyone who can edit: triage, merge, change status or publish. Viewers, voters and people who submit feedback are free and unlimited.
You move to Free automatically. We never charge without you choosing a plan. Nothing is deleted.
Yes. Upgrades are prorated to the day and shown before you confirm. Downgrades apply at the next renewal.
EU businesses with a valid VAT ID are reverse-charged. EU consumers and businesses without a VAT ID pay local VAT. US prices exclude sales tax.
No. If you hit a request limit, feedback is still collected; you’ll see it next month or after upgrading.
50% off for non-profits and education, and startups under 10 people get Pro at Starter price for the first year.